On my way home from the day, I treated myself to a small fries from a local fast food restaurant (for the record, I eat fast food maybe six times a year.) Someone at work had fries from this place for lunch today, and they looked soooo good, so I figured, it was Monday, I could splurge!
It was a simple order - a value fries. A whole $1.26. Quick, right? I did get there after the dinner rush, too. And there were only two cars ahead of me in the drive through lane. I sat in line knowing that I was only moments away from the salty, crispy goodness entertaining my tastebuds.
Except the line took for-ev-er. Seriously. I was in line for 12 minutes. That's a long time for a fast food place. Especially when there are only two cars ahead of you.
So as I sat there, I began stewing. I drafted a complaint letter to the company to complain about this particular franchise. Thanks to my super smart phone, I even pulled up the corporate website and found my contact information. It was a great way to pass the wait time.
In that split second, I decided that my complaint wasn't worth it today. Something bigger was happening behind the scenes at this franchise, and while a complaint to corporate may have been helpful, after a peek into the behind-the-scenes situation, it wasn't worth it. Instead, I smiled back at her, and cheerfully replied. As she said her pre-programmed closing, I bid her a good evening with another smile, and drove off to enjoy my fries.
Sometimes lessons arrive in the strangest of packages......